This Membership Agreement outlines the terms related to billing, scheduling, and participation in training services provided by TrainMeNow. By purchasing a membership or service, you acknowledge that you have read, understood, and agreed to the terms below. These policies are designed to ensure fairness, clarity, and a high-quality training experience for all clients.
1) Membership Structure & Billing
- TrainMeNow memberships are billed on a recurring basis according to the selected plan.
- Each membership includes a fixed number of sessions per billing cycle, based on an average across the year.
- Memberships renew automatically unless terminated in accordance with this agreement.
- Sessions reset at the start of each billing cycle.
- Membership fees are non-refundable.
2) Sessions & Add-On Sessions
- Memberships include a defined number of sessions per billing cycle.
- Any session beyond the included allowance is considered an optional add-on session and is billed separately at the applicable add-on rate.
- Add-on sessions must be used within the agreed timeframe and do not roll over unless explicitly approved in writing.
- Unused membership sessions do not carry over to the next billing cycle unless otherwise agreed.
3) Scheduling, Cancellations & No-Shows
- Sessions must be scheduled in advance and are subject to availability.
- Sessions canceled or rescheduled with less than 12 hours’ notice will be considered used and deducted from the membership.
- No-shows will be charged as completed sessions.
- Repeated late cancellations or no-shows may result in loss of scheduling priority or termination of membership at the coach’s discretion.
4) Group Class Participation
- Group classes are subject to capacity limits, scheduling availability, and facility or weather conditions when applicable.
- TrainMeNow reserves the right to modify, reschedule, or cancel group classes due to low enrollment, weather, facility access, or safety considerations.
- Canceled group classes may be credited or rescheduled at the coach’s discretion.
- Group classes do not guarantee individualized coaching, and participants are responsible for self-pacing and modifying exercises as needed.
5) Pause / Freeze Policy
Memberships may be paused under limited circumstances.
- Pause requests must be submitted in writing and approved in advance.
- Memberships may be paused for a minimum of one full billing cycle, unless otherwise agreed.
- During an approved pause, no sessions may be used, and no billing will occur.
- Memberships cannot be paused retroactively.
- Unused sessions do not roll over during a pause unless explicitly approved.
- TrainMeNow reserves the right to limit the number of pauses per year.
6) Membership Termination
- Clients may terminate their membership by providing written notice at least 7 days prior to the next billing date.
- Termination requests received after this period may result in one final billing cycle.
- Membership fees already paid are non-refundable.
- Unused sessions do not carry over after termination unless otherwise agreed in writing.
- TrainMeNow reserves the right to terminate a membership immediately for repeated policy violations, unsafe behavior, non-payment, or failure to comply with these terms.
Termination does not release the client from any outstanding balances or previously scheduled obligations.
7) Changes to Membership Terms
TrainMeNow reserves the right to update or modify membership terms and policies with reasonable notice. Continued participation in services after such updates constitutes acceptance of the revised terms.
8) Governing Law
This Membership Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.
9) Agreement
By purchasing a membership, add-on session, or service through TrainMeNow, you acknowledge that you have read, understood, and agreed to this Membership Agreement and accept it voluntarily.