Last updated: Oct 7, 2026

This Membership Agreement sets out the terms for billing, scheduling, and participation in training services provided by TrainMeNow ("TMN", "we", "us"). By purchasing a membership, package, add-on session, or other service, you ("Client") confirm that you have read, understood, and agreed to the terms below. These policies are designed to keep things fair, clear, and focused on a high-quality training experience for every client.

All memberships include 60-minute personal training sessions (in your home, outdoors, or online), a personalized workout program with instructional videos and scheduling, full access to the TMN App, progress tracking and workout logging, 24/7 coach support and messaging, and a tailored nutrition guide.

The number of included sessions is based on an average across the year (about 4 weeks per month). In months with a 5th week, Clients may book an optional add-on session at the rate above; this is never mandatory.

New Clients receive two complimentary sessions before committing to a membership:

• CORE session (Consultation, Objectives and Readiness Evaluation): review of your questionnaire, goals, and fitness assessments.
• First workout: a full training session so you can experience TMN.

These sessions carry no charge and no obligation to purchase.

• Monthly memberships are billed on a recurring monthly basis on the same day of the month as the purchase date (for example, a membership purchased on October 12 is billed on the 12th of each month). If that day does not exist in a given month (29th–31st), billing occurs on the last day of that month. Memberships renew automatically until cancelled under Section 9.
• 3- and 6-month packages are paid in full upfront and cover consecutive billing cycles starting on the package start date. At the end of the package, your membership continues month-to-month at the monthly rate of the same plan unless you choose a new package or cancel under Section 9. We will remind you in writing before your package ends, including the date by which you must cancel to avoid the next charge.
• Membership and package fees are non-refundable, except where required by law.
• Clients not enrolled in automatic payments must pay on time to keep their training schedule. Late payment may result in missed training weeks within the current billing cycle.
• If payment is not received within 5 days of the billing date, TMN App access will be suspended and scheduled sessions may be cancelled until the account is brought up to date. Access is restored as soon as payment is received.

Included sessions

• Included sessions are meant to be used within their billing cycle and reset at the start of each new cycle.
• Unused included sessions do not carry over to the next billing cycle, except as make-up sessions described below.

Make-up sessions

• A make-up session is available when a session is cancelled with proper notice (see Section 5) or cancelled by TMN.
• Make-up sessions must be completed before the end of the month following the missed session, subject to coach availability. Example: a session missed on October 14 must be made up by November 30.
• Make-up sessions not completed by that deadline expire and have no cash value.
• If TMN cancels a session and cannot offer a make-up time before the deadline, the deadline will be extended until a session can be scheduled.

Add-on sessions

• Any session beyond your included allowance is an optional add-on session, billed separately at the rate in Section 1.
• Add-on sessions must be used within the agreed timeframe and do not roll over unless approved in writing.

• Sessions are scheduled in advance through the TMN App or with your coach, subject to availability.
• To cancel or reschedule, please give at least 24 hours' notice by app message, text, or email.
• Cancellations with less than 24 hours' notice, and no-shows, count as a used session and are not eligible for a make-up. Your coach may make exceptions for genuine emergencies.
• If you arrive late or are not ready at the scheduled time, the session will still end at its scheduled time.
• If your coach is late or must cancel, the missed time or session will be made up at no cost to you.
• Repeated late cancellations or no-shows may result in loss of scheduling priority or termination of membership at the coach's discretion.

• For in-home or outdoor sessions, the Client is responsible for providing a safe, clear space suitable for exercise.
• Outdoor sessions may be moved indoors, moved online, or rescheduled due to weather or safety conditions; these are not counted as used sessions.
• For online sessions, the Client is responsible for a stable internet connection and a suitable device. Sessions lost due to the Client's connection count as used if they cannot be completed.

• Group classes are subject to capacity limits, scheduling availability, and facility or weather conditions when applicable.
• TMN may modify, reschedule, or cancel group classes due to low enrollment, weather, facility access, or safety considerations. Cancelled classes may be credited or rescheduled at the coach's discretion.
• Group classes do not guarantee individualized coaching; participants are responsible for self-pacing and modifying exercises as needed.

• Memberships may be paused under limited circumstances (for example, injury, illness, or extended travel).
• Pause requests must be submitted in writing and approved in advance. Pauses cannot be applied retroactively.
• A pause lasts at least one full billing cycle unless otherwise agreed. During an approved pause, no sessions may be used and no billing occurs.
• Unused sessions do not roll over during a pause unless approved in writing.
• TMN may limit the number of pauses per year.

• Clients may cancel their membership by giving written notice (app message, text, or email) at least 7 days before the next billing date. TMN will confirm the cancellation in writing.
• Notice received less than 7 days before the billing date will result in one final billing cycle, whose sessions remain available to the Client.
• Fees already paid are non-refundable, except where required by law. Unused sessions do not carry over after termination unless agreed in writing.
• TMN may terminate a membership immediately for repeated policy violations, unsafe behavior, non-payment, or failure to comply with these terms.
• Termination does not release the Client from any outstanding balance.

TMN may update these terms with reasonable written notice. Continuing to use TMN services after the effective date of an update means you accept the revised terms.

This Agreement is governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.

By purchasing a membership, package, add-on session, or other service through TrainMeNow, you acknowledge that you have read, understood, and voluntarily agree to this Membership Agreement.